Contact – XTidy

Contact Us

We are here to answer all your questions and support you throughout your project.

Contact Information

Feel free to contact us by phone, email, or through the form. We will get back to you as soon as possible

Customer Support:

Live chat: Mon-Sun, 8:00-22:00
Email: support@xtidy.eu
Response time: 2 hours
Response within 1 hour

Cleaner Support:

Dedicated hotline: [Number]
info@xtidy.eu
Response time: 1 hour

Emergency (Safety Issues):

24/7 Hotline: [Number]
Immediate response

First Name

Last Name

Telephone

Worksite Address

Type de service

Message / Description

FAQs

How do I book a cleaning?

You can book instantly through our app or website. Just select your service, choose a time slot, and our AI will match you with a top-rated professional.

What if I’m not satisfied?

We take quality seriously. Our AI tracking ensures high standards, but if we miss a spot, contact us within 24 hours and we’ll make it right.

How do I become a cleaner?

Apply via our platform! We offer free AI-guided training and prioritize social inclusion. You can earn between €12–40/h plus tips.

What insurance do I need?

We’ve got you covered. Unlike other apps, XTIDY provides insurance support to ensure both cleaners and clients are protected during every session.

How is pricing calculated?

Our pricing is 100% transparent. It’s based on the size of the task and the time required—no hidden fees or surprise surcharges.

Can I cancel a booking?

Yes, you can cancel or reschedule through the app. Please check our policy for notice periods to ensure our cleaners are fairly compensated for their time.

What products do you use?

Contact Us

We are here to answer all your questions and support you throughout your project.

Contact Information

Customer Support:

Cleaner Support:

Emergency (Safety Issues):

FAQs

You can book instantly through our app or website. Just select your service, choose a time slot, and our AI will match you with a top-rated professional.

We take quality seriously. Our AI tracking ensures high standards, but if we miss a spot, contact us within 24 hours and we’ll make it right.

Apply via our platform! We offer free AI-guided training and prioritize social inclusion. You can earn between €12–40/h plus tips.

We’ve got you covered. Unlike other apps, XTIDY provides insurance support to ensure both cleaners and clients are protected during every session.

Our pricing is 100% transparent. It’s based on the size of the task and the time required—no hidden fees or surprise surcharges.

Yes, you can cancel or reschedule through the app. Please check our policy for notice periods to ensure our cleaners are fairly compensated for their time.

We use 100% eco-certified products. Every cleaning is sustainable and includes carbon tracking to minimize your environmental footprint.

Knowledge Base

Getting started guides

Video tutorials

Troubleshooting

Best practices

Account management

Find Us

Newsletter:

[ISO 14001 - pending]

[B-Corp - pending]