Legal & Compliance
Transparent policies, strong compliance, and full regulatory alignment.
We operate with clear, transparent policies and full regulatory alignment. Our systems are built to meet strict standards, delivering enterprise-grade protection and accountability at every level.
Terms of Service
Terms of Service
Key Points:
- Platform service provider (not employer)
- Independent contractor relationship
- Payment terms: 70–75% to cleaner, 25–30% platform fee
- Cancellation: Free up to 4h before booking
- Refund policy: 3–5 business days to original payment method
Privacy Policy (GDPR)
What we collect:
- Account info (name, email, phone)
- Location data (during active jobs only)
- Payment info (tokenized, not stored)
- Anonymized usage analytics
What we DON'T collect:
- Biometric data
- Health information
- Political opinions
- Unnecessary personal data
Your control:
- Download your data
- Delete your account
- Opt-out of marketing
- Control cookie preferences
Cookie Policy
Cookie types:
- Essential (required)
- Analytics (anonymous, Matomo)
- Marketing (opt-in)
Your choice:
- Accept all
- Essential only
- Customize preferences
Impressum
Impressum
- Company: XTIDY
- Registration Number: [Registry Number]
- Legal Representative: [Name]
- Supervising Authority: Estonian Business Registry
Impressum
- Registered Address: [Estonian Address]
- VAT/UID: [Number]
- Email: info@xtidy.eu
- EU Representative: [If required]
Insurance Framework
Platform Insurance:
- Public liability: €5M coverage
- Cyber liability: €2M coverage
- Professional indemnity: €2M coverage
Cleaner Requirements:
- Minimum €1M public liability insurance
- Verified before first job
- Auto-renewal reminders
- Group insurance rates: €15-25/month (we help you get it)
What happens if insurance expires:
- Account automatically suspended
- No new bookings until renewed
- Email + SMS alerts 30/14/7 days before expiry
KYC / Anti-Money Laundering
Compliance with:
- PSD2 (Payment Services Directive 2)
- AML5 (5th Anti-Money Laundering Directive)
- Estonian KYC requirements
Verification process:
- ID document scan
- Proof of address (cleaners)
- Selfie verification
- Sanctions screening
Prohibited activities:
- Money laundering
- Terrorist financing
- Tax evasion
- Illegal services
Suspicious activity reported to: Estonian Financial Intelligence Unit (FIU)
Accessibility Statement
WCAG 2.1 AA Compliance:
- Screen reader compatible
- Keyboard navigation
- High contrast mode
- Adjustable font sizes
- Alt text on all images
- Closed captions on videos
Assistive technologies tested:
- JAWS (screen reader)
- NVDA (screen reader)
- VoiceOver (iOS)
- TalkBack (Android)
Report accessibility issues:
Contact our accessibility team for assistance or to report any issues.
Email: info@xtidy.eu
Response time: Within 48 hours
Policy Versioning
Version 1.0
Last Updated: Jan 15, 2026
Changes: 12 updates
Next Review: Jul 1, 2026
Change Notifications
Users will be notified 30 days before any major policy changes take effect.
Minor updates (typos, clarifications) may be implemented without prior notice.
Recent Updates
Insurance coverage increased
Platform liability coverage increased from €3M to €5M
Jan 15, 2026
GDPR compliance update
Added data deletion timeline and expanded user controls
Dec 10, 2025
Cookie policy clarification
Added Matomo analytics specification and opt-out instructions
Nov 22, 2025