Trust & Safety
Your safety comes first.
Your safety is our priority. We ensure secure transactions, transparent policies, and reliable support so you can shop with complete confidence.
For Customers
All cleaners ID-verified (KYC compliant)
Individual cleaner insurance verified (€1M minimum)
AI monitoring of service quality
Secure payment (PCI-DSS Level 1)
€5M platform liability insurance
Background checks (where legally possible)
24/7 emergency support line
GDPR compliant data handling
For Cleaners
Customer identity verification
GPS safety tracking during jobs
Legal contract templates provided
Harassment zero-tolerance policy
Safe payment guaranteed (no cash handling required)
Emergency panic button in app
Insurance support & group rates
Safety Protocols
If something goes wrong
In-app report button (instant)
24/7 safety hotline: [Number]
Investigation within 24h
Immediate account suspension if needed
Police liaison if required
Zero Tolerance for:
- Harassment (any form)
- Discrimination
- Violence or threats
- Data misuse
- Insurance fraud
Data Security
We protect your data.
End-to-end encryption
EU-based servers only (AWS Frankfurt)
GDPR Article 30 compliant
Regular security audits
All data processors DPA-signed
No data sold to third parties
Your Rights
Predictive scheduling, quality assurance, fair pricing
Request deletion (GDPR Right to be Forgotten)
Port your data to another service
Object to automated decisions